How do you handle other people when they take what you say and make it all about them? Do you hold a grudge and let it out slowly punishing them over a long period of time, or do you attack them and fight for your spot in the conversation? Either way it's not comfortable or respectful. No one gets heard. This video clip teaches you how to set out the parameters so that you have your turn, get heard and in turn feel ready to hear the other person's experience, comparing notes rather than competing.